Customer Happiness Team Member

Customer Happiness Team Member

JobCode: CH0006
Position: Full time
Location: Pacific time zone - US or Canada

Expectations

  • Respond quickly to customer’s questions via online chat (you are not just software support you are providing a one of a kind customer experience)
  • You will host 30 minutes one-on-one strategy calls with customers (these are very rewarding!)
  • Some initial training will be on Eastern Time (sorry!)
  • Troubleshooting and then escalating bugs to our technical team
  • The ability to communicate clearly via chat to customers
  • Scheduled availability to participate in company calls 
  • Strong time management skills and the ability to communicate amongst team members (since we are a fully remote company communication is very important)
  • Comfortable with multi-tasking across several platforms 
  • Ability to self-report one’s performance and identify areas for improvement
  • We want you to be hungry for growth

Required skills

  • Excellent communication skills are a must
  • Strong problem-solving skills
  • Empathy and patience while working with our customers
  • Interpersonal skills
  • Self and a quick learner
  • A quiet workplace with a good internet connection (this is not a skill but you will find it is necessary at times)

Preferred skills

  • Basic knowledge of marketing strategies
  • Sales background
  • Familiar with the SYNDUIT software
  • The drive to want to help individuals achieve their dreams

Why SYNDUIT

  • SYNDUIT is the #1 Place to Work for motivated, fearless, and driven people.
  • We believe in creating an environment that breeds innovation and if you are looking for a career where you will flourish both personally and professionally, then SYNDUIT is your answer.
  • Plus, our compensation plan is unlike anything you have experienced before, but you must deliver and when you do - YOU WILL BE NOTICED!
  • Finally, you will be solving real people’s problems, which for the RIGHT person is extremely inspiring. 
  • If you have what it takes and you are motivated to accelerate your career, please email your resume to ​LetsRock@synduit.com with the job code in the subject.SYNDUIT is the #1 Place to Work for motivated, fearless, and driven people.